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How do they match:
Computer User Support Specialists
1
O*NET-SOC Title
Computer
User Support Specialists
58
Alternate Occupation Titles
Computer
System
Tech
Computer
Systems
Specialist
Computer
Systems
Technician
Computer
Customer Support Specialist
Computer
Hardware Tech
Computer
Hardware Technician
Computer
Help Desk Rep
Computer
Help Desk Representative
Computer
Help Desk Specialist
Computer
Instructor
Computer
Lab Assistant
Computer
Laboratory Assistant
Computer
Operations Tech
Computer
Operations Technician
Computer
Operator
Computer
Specialist
Computer
Support Specialist
Computer
Support Tech
Computer
Support Technician
Computer
Tech
Computer
Technical Specialist
Computer
Technician
Computer
Technologist
Computer
Technology Instructor
Computer
Trainer
Systems
Admin
Systems
Administrator
Applications
Analyst
Customer Support
Analyst
Desktop
Analyst
Desktop Support
Analyst
Help Desk
Analyst
IS
Analyst
IT
Analyst
IT Support
Analyst
Information
Systems
Analyst
Information
Systems
Technician
Information Technology
Analyst
Information Technology Support
Analyst
LAN Applications Support
Analyst
Local Area Network Applications Support
Analyst
Micro
Computer
Specialist
Micro
Computer
Support Specialist
Micro
Computer
Tech
Micro
Computer
Technician
Operating
Systems
Specialist
PC
Systems
Coordinator
Personal
Computer
Systems
Coordinator
Personal
Computer
Consultant
Personal
Computer
Installation Engineer
Personal
Computer
Specialist
Personal
Computer
Support Specialist
Personal
Computer
Support Technician
Personal
Computer
Technician
Service Desk
Analyst
Technical Support
Analyst
User Support
Analyst
User Support
Analyst
Supervisor
1
O*NET-SOC Description
Provide technical assistance to
computer
users. Answer questions or resolve
computer
problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of
computer
hardware and software, including printing, installation, word processing, electronic mail, and operating
systems.
6
Tasks
Answer user inquiries regarding
computer
software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new
systems
or modifications.
Enter commands and observe
system
functioning to verify correct operations and detect errors.
Oversee the daily performance of
computer
systems.
Read technical manuals, confer with users, or conduct
computer
diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating
systems
, or appropriate software.
10
Detailed Work Activities
Install
computer
hardware.
Install
computer
software.
Maintain
computer
hardware.
Monitor
computer
system
performance to ensure proper operation.
Provide recommendations to others about
computer
hardware.
Recommend changes to improve
computer
or information
systems.
Resolve
computer
software problems.
Teach others to use
computer
equipment or hardware.
Test
computer
hardware performance.
Train others in
computer
interface or software use.
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Work Values
Crosswalks
Military
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ESCO
Sites
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U.S. Department of Labor
Related Sites
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
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