How do they match: Computer User Support Specialists

  • Operating Systems Specialist
  • Operations Support Tech
  • Operations Support Technician
  • Service Desk Analyst
  • Application Customer Service Representative
  • Cloud Operations Specialist
  • Computer Operations Tech
  • Computer Operations Technician
  • Computer Operator
  • Customer Service Tech
  • Customer Service Technician
  • Field Service Tech
  • Field Service Technician
  • Help Desk Operator
  • Network Control Operator
  • Network Control Operators Supervisor
  • Technical Services Specialist

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Document operational activities.
  • Monitor computer system performance to ensure proper operation.