Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Enter commands and observe system functioning to verify correct operations and detect errors.
Oversee the daily performance of computersystems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install computer hardware.
Install computer software.
Maintain computer hardware.
Monitor computersystem performance to ensure proper operation.
Provide recommendations to others about computer hardware.
Recommend changes to improve computer or information systems.
Resolve computer software problems.
Teach others to use computer equipment or hardware.
Test computer hardware performance.
Train others in computer interface or software use.
