How do they match: First-Line Supervisors of Gambling Services Workers

  • First-Line Supervisors of Gambling Services Workers

  • Gambling Floor Supervisor
  • Gambling Supervisor
  • Electronic Gambling Device Supervisor

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Greet customers and ask about the quality of service they are receiving.
  • Interview and hire workers.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Train, supervise, schedule, and evaluate workers.

  • Assign duties or work schedules to employees.
  • Develop plans for programs or services.
  • Manage budgets for personal services operations.
  • Prepare employee work schedules.
  • Supervise service workers.
  • Train service staff.