How do they match: First-Line Supervisors of Gambling Services Workers

  • Slot Machine Floor Person
  • Slot Machine Key Person

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Answer patrons' questions about gaming machine functions and payouts.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Clean and maintain slot machines and surrounding areas.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Reset slot machines after payoffs.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

  • Operate gaming equipment.
  • Maintain knowledge of business operations.
  • Manage budgets for personal services operations.
  • Monitor operational quality or safety.
  • Prepare operational reports or records.