- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Service Captain
- Service Chief
- Service Industry Coordinator
- Service Superintendent
- Bowling Alley Operator
- Hotel Services Supervisor
- Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Resolve customer complaints regarding worker performance or services rendered.
- Train workers in proper operational procedures and functions and explain company policies.
- Develop plans for programs or services.
- Maintain knowledge of business operations.
- Manage operations of artistic or entertainment departments or organizations.
- Prepare operational reports or records.
- Supervise service workers.
- Train service staff.