How do they match: First-Line Supervisors of Personal Service Workers

  • First-Line Supervisors of Personal Service Workers

  • Bellhop Service Captain
  • Child Care Worker Supervisor
  • Clinical Services Program Manager

  • Supervise and coordinate activities of personal service workers.

  • Apply customer feedback to service improvement efforts.
  • Arrange worker breaks to ensure services are adequately staffed throughout each shift.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Train workers in proper operational procedures and functions and explain company policies.

  • Assign duties or work schedules to employees.
  • Investigate work related complaints to determine corrective actions.
  • Prepare employee work schedules.
  • Promote products, services, or programs.
  • Supervise service workers.
  • Train service staff.