How do they match: First-Line Supervisors of Personal Service Workers

  • First-Line Supervisors of Personal Service Workers

  • Adult Family Home Program Manager
  • Bar and Restaurant Manager
  • Barber Shop Manager
  • Beauty Shop Manager
  • Bellhop Service Captain
  • Clinical Services Program Manager
  • Department Manager
  • Hospitality Manager
  • Residential Care Facility Manager

  • Supervise and coordinate activities of personal service workers.

  • Apply customer feedback to service improvement efforts.
  • Arrange worker breaks to ensure services are adequately staffed throughout each shift.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inform management about problems, such as employee disputes.
  • Investigate employee complaints and resolve problems following management rules and regulations.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.

  • Maintain professional knowledge or certifications.
  • Promote products, services, or programs.
  • Report information to managers or other personnel.
  • Supervise service workers.
  • Train service staff.