How do they match: First-Line Supervisors of Retail Sales Workers

  • First-Line Supervisors of Retail Sales Workers

  • Service Manager
  • Marina Sales and Service Supervisor

  • Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

  • Answer customer questions about goods or services.
  • Assign duties or work schedules to employees.
  • Clean work areas.
  • Monitor work areas to provide security.
  • Sell products or services.