How do they match: First-Line Supervisors of Non-Retail Sales Workers

  • First-Line Supervisors of Non-Retail Sales Workers

  • Client Service Supervisor
  • Client Services Director
  • Client Services Manager
  • Customer Service Department Supervisor
  • Customer Service Manager
  • Customer Service Supervisor

  • Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Plan and prepare work schedules, and assign employees to specific duties.

  • Answer customer questions about goods or services.
  • Assign duties or work schedules to employees.
  • Contact current or potential customers to promote products or services.
  • Discuss design or technical features of products or services with technical personnel.
  • Explain technical product or service information to customers.