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How do they match:
First-Line Supervisors of Office and Administrative Support Workers
1
O*NET-SOC Title
First-Line Supervisors of Office and Administrative Support
Workers
24
Alternate Occupation Titles
Service
Dispatcher
Service
Observer
Services
Manager
Automotive
Service
Advisor
Automotive
Service
Writer
Contact and
Service
Clerks Supervisor
Customer
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Administrator
Customer
Service
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Customer
Service
Manager
Customer
Service
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Customer
Service
Representative Supervisor
Customer
Service
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Services
Supervisor
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Service
Supervisor
Field
Service
Manager
Floor Space
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Staff
Services
Manager
Survey
Workers
Supervisor
Ward
Service
Supervisor
1
O*NET-SOC Description
Directly supervise and coordinate the activities of clerical and administrative support
workers.
13
Tasks
Arrange for necessary maintenance or repair
work.
Consult with managers or
other
personnel to resolve problems in areas such as equipment performance, output quality, or
work
schedules.
Coordinate activities with
other
supervisory personnel or with
other
work
units or departments.
Design, implement, or evaluate staff training and development programs, customer
service
initiatives, or performance measurement criteria.
Develop
work
schedules according to budgets and workloads.
Discuss job performance problems with employees to identify causes and issues and to
work
on resolving problems.
Implement corporate or departmental policies, procedures, and
service
standards in conjunction with management.
Interpret and communicate
work
procedures and company policies to staff.
Participate in the
work
of subordinates to facilitate productivity or to overcome difficult aspects of
work.
Plan for or coordinate office
services
, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security
services.
Prepare and issue
work
schedules, deadlines, and duty assignments for office or administrative staff.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor
work
activities, or evaluate performance.
Supervise the
work
of office, administrative, or customer
service
employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
3
Detailed Work Activities
Confer with coworkers to coordinate
work
activities.
Maintain current knowledge related to
work
activities.
Prepare employee
work
schedules.
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Advanced Searches
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Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
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Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
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Resource Center
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U.S. Department of Labor
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How do they match: 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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