How do they match: Switchboard Operators, Including Answering Service

  • Receptionist
  • Information Specialist
  • Command and Control Specialist
  • Route Clerk
  • SB Receptionist
  • Switchboard Receptionist
  • Switching Clerk
  • Telecommunications Clerk
  • Telegraph Office Telephone Clerk

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

  • Answer telephones to direct calls or provide information.
  • Relay information between personnel.