Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Keep records of calls placed and received, and of related toll charges.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Answer telephones to direct calls or provide information.
