How do they match: Telephone Operators

  • 411 Directory Assistance Op
  • 411 Directory Assistance Operator
  • Customer Service Assistant
  • Directory Assistance Op
  • Directory Assistance Operator

  • Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Provide assistance for customers with special billing requests.

  • Assist disabled or incapacitated individuals.
  • Assist individuals with paperwork.