How do they match: Telephone Operators

  • Emergency Op
  • Emergency Operator

  • Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

  • Interrupt busy lines if an emergency warrants.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.