Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Update directory information.
Operate communications equipment or systems.
Answer telephones to direct calls or provide information.
Enter information into databases or software programs.
Search files, databases or reference materials to obtain needed information.
