Occupation keyword search
Type a title or code for matches
No quick matches found
Search for keyword results
Go
Type a title or code for matches
No quick matches found
Search for keyword results
Go
Help
OnLine Help
About O*NET
OnLine Desk Aid
Job Seeker Help
Job Accommodations
Related Sites
Home
Find Occupations
Bright Outlook
Career Cluster
Hot Technology
Industry
Job Family
Job Zone
STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Share
Facebook
X
LinkedIn
Reddit
Email
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
How do they match:
Telephone Operators
8
Alternate Occupation Titles
411 Directory
Assistance
Op
411 Directory
Assistance
Operator
Service
Express Agent
Customer
Service
Assistant
Customer
Service
Representative
Directory
Assistance
Op
Directory
Assistance
Operator
Toll
Service
Observer
1
O*NET-SOC Description
Provide information by accessing alphabetical, geographical, or other directories.
Assist
customers with special billing requests, such as charges to a third party
and
credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls
and
assist
children or people with physical disabilities to make telephone calls.
5
Tasks
Monitor automated systems for placing collect calls
and
intervene for a callers needing
assistance.
Offer special
assistance
to persons such as those who are unable to dial or who are in emergency situations.
Promote company products,
services
,
and
savings plans when appropriate.
Provide
assistance
for customers with special billing requests.
Provide relay
service
for users who are deaf or hard of hearing.
3
Detailed Work Activities
Assist
disabled or incapacitated individuals.
Assist
individuals with paperwork.
Promote products,
services
, or programs.
Type a title or code for matches
No quick matches found
Search for keyword results
Go
Help
OnLine Help
About O*NET
OnLine Desk Aid
Job Seeker Help
Job Accommodations
Related Sites
Home
Find Occupations
Bright Outlook
Career Cluster
Hot Technology
Industry
Job Family
Job Zone
STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
Was this page helpful?
Yes, it was helpful
No, it was not helpful
Job Seeker Help
•
Contact Us
Share:
Facebook
X
LinkedIn
Reddit
Email
Link to Us
•
Cite this Page
Creative Commons CC-BY
License
How do they match: 43-2021.00 - Telephone Operators
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
.
Follow us:
About this Site
•
Privacy
•
Disclaimer
Site updated August 9, 2024
Loading...
Loading...