Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls andassist children or people with physical disabilities to make telephone calls.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Promote company products, services, and savings plans when appropriate.
Provide assistance for customers with special billing requests.
Provide relay service for users who are deaf or hard of hearing.