- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Prepare documentation for contracts, transactions, or regulatory compliance.
