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How do they match:
Customer Service Representatives
1
O*NET-SOC Title
Customer
Service
Representatives
36
Alternate Occupation Titles
Service
Advisor
Service
Advocate Contact
Service
Representative
Service
Writer
Account
Manager
Automotive
Service
Advisor
Automotive
Service
Writer
Claims Customer
Service
Representative
Client
Service
Rep
Client
Service
Representative
Client
Services
Representative
Commercial Lines Account
Manager
Customer
Service
Manager
Customer
Service
Agent
Customer
Service
Assistant
Customer
Service
Associate
Customer
Service
Cashier
Customer
Service
Clerk
Customer
Service
Consultant
Customer
Service
Coordinator
Customer
Service
Officer
Customer
Service
Professional
Customer
Service
Representative
Customer
Service
Specialist
Customer Care
Service
Representative
Customer Support
Manager
Field
Service
Representative
Guest
Service
Agent
Inbound Customer
Service
Representative
Lineman
Service
Dispatcher
Lost
and
Found Clerk
Member
Services
Rep
Member
Services
Representative
Telephone
Service
Advisor
Utilities Customer
Service
Representative
Warranty
Manager
1
O*NET-SOC Description
Interact with customers to provide basic or scripted information in response to routine inquiries about products
and
services.
May handle
and
resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair,
and
technical support.
7
Tasks
Complete contract forms, prepare change of address records, or issue
service
discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or
services
, take or enter orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any
planned
adjustments.
Determine charges for
services
requested, collect deposits or payments, or arrange for billing.
Recommend improvements in products, packaging, shipping,
service
, or billing methods
and
procedures to prevent future problems.
Resolve customers'
service
or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional
services
or products.
3
Detailed Work Activities
Calculate costs of goods or
services.
Discuss goods or
services
information with customers or patrons.
Promote products,
services
, or programs.
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Help
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About O*NET
OnLine Desk Aid
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Related Sites
Home
Find Occupations
Bright Outlook
Career Cluster
Hot Technology
Industry
Job Family
Job Zone
STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
License
How do they match: 43-4051.00 - Customer Service Representatives
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated August 9, 2024
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