How do they match: Customer Service Representatives

  • Adjustment Clerk
  • Claims Clerk
  • Complaints Clerk
  • Customer Complaints Clerk
  • Customer Service Clerk
  • Emergency Clerk
  • Gas Distribution Clerk
  • Lost and Found Clerk
  • Policyholder Information Clerk
  • Return-to-Factory Clerk
  • Returns Clerk
  • Trouble Clerk
  • Warranty Clerk

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

  • Discuss goods or services information with customers or patrons.
  • Review customer insurance information.