How do they match: Public Safety Telecommunicators

  • 911 Emergency Dispatcher
  • 911 Emergency Services Dispatcher
  • Emergency Communications Dispatcher
  • Emergency Communications Officer
  • Emergency Communications Operator
  • Emergency Dispatcher
  • Emergency Medical Dispatcher
  • Emergency Operator
  • Emergency Telecommunications Dispatcher
  • Emergency Vehicle Dispatcher
  • Dispatch Manager

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Provide emergency medical instructions to callers.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.