How do they match: Insurance Claims and Policy Processing Clerks

  • Service Advisor
  • Agency Service Rep
  • Agency Service Representative
  • Claims Service Rep
  • Claims Service Representative
  • Claims Customer Service Representative
  • Customer Service Representative
  • Customer Service Tech
  • Customer Service Technician
  • Insurance Customer Service Representative
  • Personal Lines Insurance Customer Service Representative

  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

  • Calculate costs of goods or services.
  • Interview employees, customers, or others to collect information.