Certification: Professional Certification in Customer Service and Sales

325 7th St. NW Suite 1100 Washington, DC 20004

National Professional Certification in Customer Service® is an industry credential that facilitates career mobility for employees, applicants, and students; adds value to education and training programs; and helps employers identify the qualified professionals.<br>The exam is computer-based and is proctored at one of the many recognized testing centers throughout the nation.
More information about this certification

More than two years of education or training after high school required?
No
More than two years of work experience required?
No
Either training or work experience required, but not both?
Yes
Oral or Written Exam Required?
Yes
Renewal Required?
Every 3 Year(s)
Renew through Continuing Educational Units(CEU)?
No
Renew through Re-Examination?
No
Renew through Continuing Professional Development(CPD)?
No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
No

Core

  1. The certification does not have a minimum education level or has an education level below a two-year Associates of Arts or Associates of Sciences degree and the certification does not have a minimum requirement for work experience or requires two or less years of work experience.
  2. The certification has an education level of an Associates of Arts or Associates of Sciences degree or higher, but has a work experience requirement of less than 2 years of work experience.
  3. The certification has a work experience requirement of more than 2 years but does not require a two-year Associates of Arts or Associates of Sciences degree.

  • This certification is related to military occupational specialties.
  • This certification is related to the Job Corps training program.