By achieving NAHRO's Certified Specialist of Occupancy (CSO-PH) designation, an individual has demonstrated that he/she has the knowledge, skills and ability necessary to understand the tasks and processes associated with the public housing occupancy cycle. He/she can implement policies and procedures including effective interviewing and screening, maintaining waitlists, evaluating eligibility and income, calculating rents and utility allowances accurately, and is knowledgeable about lease and grievance procedures. This individual understands the importance of and agrees to adhere to the highest standard of professional conduct.
