PROGRAM ADMINISTRATOR - SES - ESS Program Call Center VIU - Statewide
Date: Jun 20, 2024
Location:
JACKSONVILLE, FL, US, 32207 TAMPA, FL, US, 33612 MIAMI, FL, US, 33128 GAINESVILLE, FL, US, 32307 ORLANDO, FL, US, 32808 WEST PALM BEACH, FL, US, 33401 TALLAHASSEE, FL, US, 32303 PENSACOLA, FL, US, 32501 PANAMA CITY, FL, US, 32401
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 831635
Agency: Children and Families
Working Title: PROGRAM ADMINISTRATOR - SES - ESS Program Call Center VIU - Statewide
Pay Plan: SES
Position Number: 60049448
Salary: $2,019.24 - $5,000.33. DCF Salary Policy will apply.
Posting Closing Date: 06/28/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
THIS IS AN INTERNAL AGENCY ADVERTISEMENT
ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE.
Department of Children and Families
PROGRAM ADMINISTRATOR - SES
This posting will be used to fill a position vacancy in Selected Exempt Service (SES).
This is a full-time position.
This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families in the Economic Self-Sufficiency program.
This position is for the Customer Call Center, Virtual Intake Unit (VIU) and can be located anywhere in the State, based on the selected candidate.
Teleworking is not an option.
The bi-weekly salary range for this position is $2,019.24 - $5,000.33.
Current employees will be compensated in accordance with the DCF salary policy.
The individual occupying this position is responsible for ensuring that policies and procedures of the Economic Self-Sufficiency Programs are correctly administered within the Customer Call Center. This position requires supervisory, administrative and management expertise to guide the delivery of services for families and adults in Economic Self-Sufficiency direct services programs within the state of Florida in accordance with federal and state laws, rules and regulations and regional procedures.
MINIMUM REQUIREMENTS:
A bachelor’s degree from an accredited college or universityORProfessional Experience* working with Department of Children and Families (DCF) Economic Self-Sufficiency involving eligibility determination, investigation, interviewing or counseling may substitute year for year of college education. *A master’s degree from an accredited college or university can substitute for one year of experience,AND
At least three (3) years of supervisory experience in the DCF – Economic Self-Sufficiency Program determining eligibility.
Valid Driver's License.
Must be able to lift 25 lbs. or more.
Must be willing to travel.
JOB DESCRIPTION
Administrative supervision and coordination of all direct service operations related to the assigned service or program area including the direct supervision and appraisal of the performance of line supervisors and reviewing the performance of direct service staff.
DUTIES AND RESPONSIBILITIES:
Appropriate delegation of authority to line supervisors and the review, approval of personnel actions and assignments made by them.
Provision of direct consultation to supervisors during the personnel recruitment process.
Direct provision or arrangement for the provision of staff development, training, and programmatic or administrative technical assistance to staff to assure the opportunity of meeting their fullest performance potential.
Management of the program and administrative functions of assigned departmental service units including the assessment of service utilization effectiveness, development and monitoring of corrective action plans and directing intra-program coordination to insure timely and effective service delivery.
Assisting in case management decisions, when necessary, through coordination with district program office staff, attendance at programmatic meetings, and individual case staffing.
Participation in management and operations meetings to present service area issues and input into administrative decisions regarding overall operational needs.
Efficient and equitable distribution and control of allocated service area staff, facilities, supplies and equipment.
Community and service delivery coordination through identification of gaps in service provision and collaborating in the development of resources to meet identified needs.
Inputting to district administration as to resource needs.
Development of working agreements/relationships and effective service coordination among departmental program units, other human service agencies, and the general community regarding departmental programs.
Investigation and response relative to services provided and taking necessary corrective action when indicated.
Performs other duties as directed.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of social, economic, health, or rehabilitative services objectives.
Knowledge of methods of compiling, organizing and analyzing data.
Knowledge of problem-solving techniques.
Ability to plan and develop programs or program components.
Ability to utilize problem-solving techniques.
Ability to evaluate and monitor service delivery and implement corrective action plans.
Ability to provide technical assistance regarding program and client issues.
Ability to supervise people.
Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Must have knowledge of ACCESS Management System (AMS), Quality Management System (QMS), and MS Office programs.
Knowledgeable of methods for compiling, organizing and analyzing data for the purpose preparing the agency’s Business Plans, Business Plan spreadsheets, and other reports as needed.
Organizes work products, sets priorities, determine short or long-term goals and strategies to achieve them.
Monitors and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts.
Knowledgeable of program policies and procedures as mandated by federal, state, and local governing areas.
Your People First Candidate Profile (application) must be completed in its entirety.
Include supervisor names and phone numbers for all periods of employment.
Account for and explain any gaps in employment so that the hiring process is not delayed.
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement “See Resume” in place of entering work history.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
DCF EMPLOYMENT DISCLOSURES
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.https://www.myfrs.com/
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market:Jacksonville
