License: CREDIT/COLLECTIONS CLERK

Illinois Gaming Board external site

Willard Ice Building

P.O. Box 19474

Springfield, IL 62794-9474

(312) 814-4700

An individual, employed by the gaming industry, who is responsible for contacting customers in an effort to collect past due accounts and returned checks. Maintains files documenting collection efforts. Provides statements on outstanding accounts in accordance with company policy. Posts payments to and reconciles credit accounts. Processes credit and assists credit guests. Contacts customers regarding overdue accounts to determine payment methods and timeline. May be responsible for data entry into pit boss system in order to update customer information. Responsibility also includes researching, maintaining, inquiring, posting, and filing relevant customer data. Performs duties to take and process credit applications and researches credit history in order to establish casino credit. Discusses credit needs and assists guests with completing credit applications. Obtains bank and credit bureau reports. Contacts other casinos to determine credit history as needed. Enters all credit and personal data into a computer database. Responds to questions or informational requests by guests. Promotes outstanding customer relations.