Medical and Health Services Managers
11-9111.00
Bright Outlook Updated 2024

Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

Sample of reported job titles: Cancer Center Director, Clinical Director, Health Information Management Director (HIM Director), Health Information Manager (HIM Manager), Healthcare System Director, Medical Records Director, Medical Records Manager, Mental Health Program Manager, Nurse Manager, Nursing Director

Occupation-Specific Information

Tasks

  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
  • Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  • Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Direct or conduct recruitment, hiring, and training of personnel.
  • Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Establish objectives and evaluative or operational criteria for units managed.
  • Develop and implement organizational policies and procedures for the facility or medical unit.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
  • Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
  • Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
  • Develop instructional materials and conduct in-service and community-based educational programs.
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
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Technology Skills

  • Access software — Citrix cloud computing software
  • Accounting software — Fund accounting software; Intuit QuickBooks Hot technology ; Sage 50 Accounting
  • Analytical or scientific software — Expert Health Data Programming Vitalnet; IBM SPSS Statistics Hot technology ; Relative Values for Physicians; SAS Hot technology ; 4 more
  • Backup or archival software — Veritas NetBackup
  • Business intelligence and data analysis software — IBM Cognos Impromptu; Oracle Business Intelligence Enterprise Edition; Qlik Tech QlikView; Tableau Hot technology ; 1 more
  • Calendar and scheduling software — AcuStaf; API Healthcare ActiveStaffer; e-MDs Schedule
  • Categorization or classification software — American Medical Association CodeManager; ColorSoft AutoMatch; Yost Engineering ABN Assistant; Yost Engineering CodeSearch Pro; 2 more
  • Charting software — e-MDs Chart
  • Cloud-based data access and sharing software — Google Drive; Microsoft SharePoint Hot technology
  • Communications server software — IBM Domino
  • Compliance software — 3DGrid HIPAA Checkup; Yost Engineering EPStaffCheck
  • Computer aided design CAD software — Autodesk Revit Hot technology
  • Customer relationship management CRM software — Blackbaud The Raiser's Edge; Salesforce software Hot technology
  • Data base management system software — Apache Hadoop Hot technology ; Apache Pig; Teradata Database Hot technology
  • Data base reporting software — Microsoft SQL Server Reporting Services SSRS Hot technology ; SAP Crystal Reports
  • Data base user interface and query software — Blackboard software; Microsoft SQL Server Hot technology ; Structured query language SQL Hot technology ; Yardi software Hot technology ; 5 more
  • Desktop publishing software — Microsoft Publisher
  • Development environment software — Apache Maven Hot technology ; Integrated development environment IDE software; Microsoft Visual Basic Hot technology
  • Document management software — Adobe Acrobat Hot technology ; Current procedural terminology CPT software; e-MDs DocMan; Nuance PaperPort Professional
  • Electronic mail software — IBM Notes; Microsoft Exchange; Microsoft Outlook In-Demand Hot technology
  • Enterprise application integration software — Microsoft SQL Server Integration Services SSIS Hot technology
  • Enterprise resource planning ERP software — Microsoft Dynamics Hot technology ; Oracle Hyperion; Oracle JD Edwards EnterpriseOne; SAP Business Objects; 3 more
  • Enterprise system management software — IBM Power Systems software
  • Financial analysis software — Delphi Technology; Oracle E-Business Suite Financials
  • Geographic information system — Geographic information system GIS software
  • Graphics or photo imaging software — ConceptDraw; SmugMug Flickr; Trimble SketchUp Pro Hot technology
  • Human resources software — Human resource management software HRMS; Oracle Taleo
  • Information retrieval or search software — LexisNexis
  • Internet browser software — Web browser software
  • Inventory management software
  • Materials requirements planning logistics and supply chain software — Bed Management Suite; TeleTracking PreAdmit-Tracking
  • Medical software — eClinicalWorks EHR software Hot technology ; Epic Systems Hot technology ; Henry Schein Dentrix Hot technology ; MEDITECH software Hot technology ; 19 more
  • Object or component oriented development software — R Hot technology
  • Office suite software — Microsoft Office software In-Demand Hot technology
  • Operating system software — Microsoft Windows Hot technology
  • Presentation software — Microsoft PowerPoint Hot technology
  • Process mapping and design software — Microsoft Visio Hot technology
  • Project management software — Contract management software; Microsoft Project Hot technology ; Microsoft Teams Hot technology ; Oracle Primavera Enterprise Project Portfolio Management Hot technology
  • Sales and marketing software — Google Ads; Marketo Marketing Automation Hot technology
  • Spreadsheet software — Google Sheets Hot technology ; Microsoft Excel In-Demand Hot technology
  • Transaction security and virus protection software — ArticSoft FileAssurity
  • Video conferencing software — Cisco Webex Hot technology ; Google Meet
  • Web page creation and editing software — Facebook Hot technology ; LinkedIn; Social media sites
  • Word processing software — Google Docs Hot technology ; Microsoft Word Hot technology
Hot technology
Hot Technologies are requirements most frequently included across all employer job postings.
In demand
In Demand skills are frequently included in employer job postings for this occupation.

Occupational Requirements

Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Detailed Work Activities

Find occupations related to multiple detailed work activities

Work Context

  • Electronic Mail — 100% responded “Every day.”
  • Indoors, Environmentally Controlled — 96% responded “Every day.”
  • Telephone — 93% responded “Every day.”
  • Work With Work Group or Team — 86% responded “Extremely important.”
  • Contact With Others — 82% responded “Constant contact with others.”
  • Face-to-Face Discussions — 75% responded “Every day.”
  • Importance of Being Exact or Accurate — 50% responded “Extremely important.”
  • Spend Time Sitting — 50% responded “Continually or almost continually.”
  • Responsibility for Outcomes and Results — 43% responded “High responsibility.”
  • Structured versus Unstructured Work — 39% responded “A lot of freedom.”
  • Deal With External Customers — 43% responded “Extremely important.”
  • Coordinate or Lead Others — 43% responded “Very important.”
  • Duration of Typical Work Week — 50% responded “More than 40 hours.”
  • Time Pressure — 39% responded “Once a week or more but not every day.”
  • Freedom to Make Decisions — 44% responded “Some freedom.”
  • Importance of Repeating Same Tasks — 39% responded “Extremely important.”
  • Frequency of Decision Making — 48% responded “Every day.”
  • Frequency of Conflict Situations — 36% responded “Once a month or more but not every week.”
  • Letters and Memos — 43% responded “Once a week or more but not every day.”
  • Responsible for Others' Health and Safety — 32% responded “Very high responsibility.”
  • Impact of Decisions on Co-workers or Company Results — 30% responded “Very important results.”
  • Level of Competition — 43% responded “Moderately competitive.”
  • Deal With Unpleasant or Angry People — 29% responded “Once a week or more but not every day.”
  • Spend Time Making Repetitive Motions — 26% responded “Continually or almost continually.”
  • Physical Proximity — 43% responded “Slightly close (e.g., shared office).”

Experience Requirements

Job Zone

Title
Job Zone Four: Considerable Preparation Needed
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
SVP Range
(7.0 to < 8.0)

Training & Credentials

State training
Local training
Certifications
Find certifications nationwide
State licenses

Apprenticeship Opportunities

Example apprenticeship titles for this occupation:

  • Home Health Director (Cb)
  • Long Term Care Nurse Management
  • Senior Housing Manager (Cb)

Specific title(s) listed above are vetted by industry and approved by the U.S. Department of Labor for use in a Registered Apprenticeship Program.

Start your career and build your skillset. Visit Apprenticeship.gov to learn about opportunities related to this occupation.

Worker Requirements

Skills

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination — Adjusting actions in relation to others' actions.
  • Instructing — Teaching others how to do something.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.
  • Service Orientation — Actively looking for ways to help people.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Operations Analysis — Analyzing needs and product requirements to create a design.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 46%
     
    Bachelor’s degree required
  • 21%
     
    Master’s degree required
  • 11%
     
    Associate’s degree required

Worker Characteristics

Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Interests

Interest code: ECS
Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
  • Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
  • Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
  • Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Work Styles

  • Integrity — Job requires being honest and ethical.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Persistence — Job requires persistence in the face of obstacles.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Workforce Characteristics

Wages & Employment Trends

Median wages (2023)
$53.21 hourly, $110,680 annual
State wages
Local wages
Employment (2023)
562,700 employees
Projected growth (2023-2033)
Much faster than average (9% or higher)
Projected job openings (2023-2033)
61,400
State trends
Top industries (2023)

Source: Bureau of Labor Statistics 2023 wage data and 2023-2033 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2023-2033). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

State job openings
Local job openings

More Information

Professional Associations

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

National Associations
Regional Associations
Accreditation, Certification, & Unions